Delivery
Last Updated: 8th December 2025
All UK deliveries are handled by DPD or Royal Mail and include full tracking and delivery notifications.
Standard delivery – From £2.95
Delivered within 2–5 working days across all UK locations.
Next day delivery – From £4.95
Order by 2pm, Monday to Friday (excluding Bank Holidays), for delivery the next working day.
Free next day delivery (orders over £200)
Order by 2pm, Monday to Friday (excluding Bank Holidays), for delivery the next working day.
Delivery cut-off and processing times
Orders placed after 2pm will be processed the following working day.
Orders placed after 2pm on Fridays or over the weekend will be dispatched the following Monday.
Orders placed on Bank Holidays or Bank Holiday weekends will be processed on the next working day.
While we always do our best to meet these timeframes, all delivery times are estimates only.
Marame does not guarantee delivery by a specific date and accepts no liability for delays caused by courier services, weather conditions, incomplete or incorrect address details, customs, or other factors beyond our control.
Postcode exclusions
Next Day Delivery is not available to the following locations and postcodes. For these areas, delivery will take approximately 2–3 working days:
ZE*, TR21–TR25, PH15–PH50, PA20–PA40, KW0–KW17, KA27–KA28, IV*, IM*, EI*, HS1–HS9, GY9–GY10, FK17–FK21, AB31–AB56.
Standard delivery – From £2.95
Delivered within 2–5 working days across all UK locations.
Next day delivery – From £4.95
Order by 2pm, Monday to Friday (excluding Bank Holidays), for delivery the next working day.
Free next day delivery (orders over £200)
Order by 2pm, Monday to Friday (excluding Bank Holidays), for delivery the next working day.
Delivery cut-off and processing times
Orders placed after 2pm will be processed the following working day.
Orders placed after 2pm on Fridays or over the weekend will be dispatched the following Monday.
Orders placed on Bank Holidays or Bank Holiday weekends will be processed on the next working day.
While we always do our best to meet these timeframes, all delivery times are estimates only.
Marame does not guarantee delivery by a specific date and accepts no liability for delays caused by courier services, weather conditions, incomplete or incorrect address details, customs, or other factors beyond our control.
Postcode exclusions
Next Day Delivery is not available to the following locations and postcodes. For these areas, delivery will take approximately 2–3 working days:
ZE*, TR21–TR25, PH15–PH50, PA20–PA40, KW0–KW17, KA27–KA28, IV*, IM*, EI*, HS1–HS9, GY9–GY10, FK17–FK21, AB31–AB56.
Orders placed before 2pm (Monday to Friday) are usually dispatched the same day.
Orders placed after 2pm or on Bank Holidays are dispatched the next working day.
Orders placed after 2pm on Fridays or during the weekend are dispatched the following Monday.
During busier periods, dispatch times may be slightly extended. Once your order has shipped, you will receive a tracking link to monitor its progress.
Orders placed after 2pm or on Bank Holidays are dispatched the next working day.
Orders placed after 2pm on Fridays or during the weekend are dispatched the following Monday.
During busier periods, dispatch times may be slightly extended. Once your order has shipped, you will receive a tracking link to monitor its progress.
By placing an order, you acknowledge and agree that ownership of the goods transfers to you once the order is delivered to the address provided at checkout. It is your responsibility to ensure someone is available to receive the delivery.
If DPD is unable to deliver after multiple attempts and your parcel is returned to us, we may apply a charge for re-delivery.
Risk of loss or damage passes to you at the point of delivery. If your tracking shows that your order has been delivered but you have not received it, you must notify us within 72 hours.
We will support an investigation with the courier, however please note that outcomes are determined by the courier service.
Marame is not liable for consequential loss, inconvenience, or delays during courier investigations.
If DPD is unable to deliver after multiple attempts and your parcel is returned to us, we may apply a charge for re-delivery.
Risk of loss or damage passes to you at the point of delivery. If your tracking shows that your order has been delivered but you have not received it, you must notify us within 72 hours.
We will support an investigation with the courier, however please note that outcomes are determined by the courier service.
Marame is not liable for consequential loss, inconvenience, or delays during courier investigations.
These Terms govern international orders placed through Marame’s online store and are intended to provide clarity on delivery, duties, and customer responsibilities when purchasing outside of the United Kingdom.
Shipping terms
Marame offers international shipping under the following delivery options:
• DAP (Delivered At Place): Duties and taxes are payable by the customer upon arrival in the destination country. Our delivery partner will contact you directly to arrange payment before releasing the goods.
• DDP (Delivered Duty Paid): Duties and taxes are included in the shipping price at checkout. No additional payment is required on delivery.
All international orders are shipped from the United Kingdom.
Excluded destinations
We are unable to ship to the following countries and territories:
Afghanistan, Albania, Antarctica, Argentina, Ascension Islands, Bangladesh, Belarus, Bosnia & Herzegovina, Brazil, British Indian Ocean Territory, Christmas Islands, Cocos (Keeling) Islands, Cuba, East Timor, Easter Island, Egypt, Falkland Island, French Southern Territories, Ghana, Heard/McDonald Island, India, Indonesia, Iran, Israel, Jordan, Kenya, Kiribati, Kuwait, Marshall Islands, Mexico, Micronesia, Moldova, Myanmar, Nauru, Nigeria, Niue, North Korea, Northern Mariana Islands, Norfolk Island, Occupied Palestinian Territory, Oman, Pakistan, Philippines, Pitcairn Island, Qatar, Russia, Sahara, Samoa, Sao Tome & Principe, Saudi Arabia, Serbia, Sierra Leone, Somalia, South Africa, South Georgia/Sandwich Island, Sri Lanka, St Helena, Sudan, Svalbard & Jan Mayan, Syria, Thailand, Tajikistan, Tokelau, Tonga, Tuvalu, Ukraine, US Minor Outlying Island, Venezuela, Vietnam, Wallis and Futuna Islands, Yemen.
Delivery estimates
Estimated delivery timeframes will be provided at checkout. These are estimates only and may vary due to customs processing times, carrier delays, or events beyond our control such as severe weather, industrial action, or other disruptions.
Marame cannot be held responsible for delays caused by external factors.
Customs duties and taxes
For DAP shipments, the customer is responsible for paying any customs duties, taxes, or handling fees required by their local authority. These charges must be settled before delivery can occur.
For DDP shipments, duties and taxes are included in the shipping price at checkout and no additional payment is required on delivery.
Returns for international orders
International returns are accepted within 14 days of delivery, provided items are unworn, unwashed, in their original condition, and with all original swing tags attached.
Delivery costs are non-refundable and returns must be sent at the customer’s expense. We recommend using a tracked service to ensure your return reaches us safely.
Currency
Where available, prices will be displayed in the customer’s local currency. If this is not available, prices will default to GBP (£).
Liability for delays and losses
While we work closely with our delivery partners to ensure smooth shipping, Marame is not responsible for delays caused by customs clearance procedures, incorrect delivery information provided at checkout, weather conditions, or other unforeseen logistical disruptions beyond our control.
Shipping terms
Marame offers international shipping under the following delivery options:
• DAP (Delivered At Place): Duties and taxes are payable by the customer upon arrival in the destination country. Our delivery partner will contact you directly to arrange payment before releasing the goods.
• DDP (Delivered Duty Paid): Duties and taxes are included in the shipping price at checkout. No additional payment is required on delivery.
All international orders are shipped from the United Kingdom.
Excluded destinations
We are unable to ship to the following countries and territories:
Afghanistan, Albania, Antarctica, Argentina, Ascension Islands, Bangladesh, Belarus, Bosnia & Herzegovina, Brazil, British Indian Ocean Territory, Christmas Islands, Cocos (Keeling) Islands, Cuba, East Timor, Easter Island, Egypt, Falkland Island, French Southern Territories, Ghana, Heard/McDonald Island, India, Indonesia, Iran, Israel, Jordan, Kenya, Kiribati, Kuwait, Marshall Islands, Mexico, Micronesia, Moldova, Myanmar, Nauru, Nigeria, Niue, North Korea, Northern Mariana Islands, Norfolk Island, Occupied Palestinian Territory, Oman, Pakistan, Philippines, Pitcairn Island, Qatar, Russia, Sahara, Samoa, Sao Tome & Principe, Saudi Arabia, Serbia, Sierra Leone, Somalia, South Africa, South Georgia/Sandwich Island, Sri Lanka, St Helena, Sudan, Svalbard & Jan Mayan, Syria, Thailand, Tajikistan, Tokelau, Tonga, Tuvalu, Ukraine, US Minor Outlying Island, Venezuela, Vietnam, Wallis and Futuna Islands, Yemen.
Delivery estimates
Estimated delivery timeframes will be provided at checkout. These are estimates only and may vary due to customs processing times, carrier delays, or events beyond our control such as severe weather, industrial action, or other disruptions.
Marame cannot be held responsible for delays caused by external factors.
Customs duties and taxes
For DAP shipments, the customer is responsible for paying any customs duties, taxes, or handling fees required by their local authority. These charges must be settled before delivery can occur.
For DDP shipments, duties and taxes are included in the shipping price at checkout and no additional payment is required on delivery.
Returns for international orders
International returns are accepted within 14 days of delivery, provided items are unworn, unwashed, in their original condition, and with all original swing tags attached.
Delivery costs are non-refundable and returns must be sent at the customer’s expense. We recommend using a tracked service to ensure your return reaches us safely.
Currency
Where available, prices will be displayed in the customer’s local currency. If this is not available, prices will default to GBP (£).
Liability for delays and losses
While we work closely with our delivery partners to ensure smooth shipping, Marame is not responsible for delays caused by customs clearance procedures, incorrect delivery information provided at checkout, weather conditions, or other unforeseen logistical disruptions beyond our control.
If you receive a faulty or incorrect item, please contact us within 48 hours of delivery, including details of the issue and supporting images where possible.
We will assess the issue and, where appropriate, offer a repair, replacement, or refund in accordance with your statutory rights.
We will assess the issue and, where appropriate, offer a repair, replacement, or refund in accordance with your statutory rights.
We take great care to ensure all orders are packed to a high standard before leaving our warehouse. However, on rare occasions, items may be damaged or go missing during transit.
If your order arrives damaged, incomplete, or with items missing, please contact us within 48 hours of delivery at help@marame.com, including your order number and clear photographs of the packaging and affected item(s).
Once reviewed, we will advise on the next steps, which may include a replacement, exchange, or refund, depending on the nature of the issue and stock availability.
Please note that we are unable to accept responsibility for damage reported outside of this timeframe or where supporting evidence is not provided, as this limits our ability to raise a claim with the courier.
If your order arrives damaged, incomplete, or with items missing, please contact us within 48 hours of delivery at help@marame.com, including your order number and clear photographs of the packaging and affected item(s).
Once reviewed, we will advise on the next steps, which may include a replacement, exchange, or refund, depending on the nature of the issue and stock availability.
Please note that we are unable to accept responsibility for damage reported outside of this timeframe or where supporting evidence is not provided, as this limits our ability to raise a claim with the courier.
We take great care to ensure all orders are packed to a high standard before leaving our warehouse. However, on rare occasions, items may be damaged or go missing during transit.
If your order arrives damaged, incomplete, or with items missing, please contact us within 48 hours of delivery at help@marame.com, including your order number and clear photographs of the packaging and affected item(s).
Once reviewed, we will advise on the next steps, which may include a replacement, exchange, or refund, depending on the nature of the issue and stock availability.
Please note that we are unable to accept responsibility for damage reported outside of this timeframe or where supporting evidence is not provided, as this limits our ability to raise a claim with the courier.
If your order arrives damaged, incomplete, or with items missing, please contact us within 48 hours of delivery at help@marame.com, including your order number and clear photographs of the packaging and affected item(s).
Once reviewed, we will advise on the next steps, which may include a replacement, exchange, or refund, depending on the nature of the issue and stock availability.
Please note that we are unable to accept responsibility for damage reported outside of this timeframe or where supporting evidence is not provided, as this limits our ability to raise a claim with the courier.
Please ensure that all delivery details are correct at checkout. Once an order has been placed, we are unable to guarantee that address changes can be made before dispatch.
Marame cannot accept responsibility for delays, failed deliveries, or parcels returned to sender due to incorrect or incomplete address information provided at checkout.
If a parcel is returned to us as undeliverable, we will contact you to arrange redelivery. Additional delivery charges may apply.
Marame cannot accept responsibility for delays, failed deliveries, or parcels returned to sender due to incorrect or incomplete address information provided at checkout.
If a parcel is returned to us as undeliverable, we will contact you to arrange redelivery. Additional delivery charges may apply.
Once your order has been dispatched, you will receive a confirmation email containing your tracking details. Please allow up to 24 hours for tracking information to update after dispatch.
In some cases, tracking may not show movement immediately or may update in batches. This does not necessarily indicate an issue with your delivery.
If your tracking shows as delivered but you have not received your parcel, please check with neighbours, building management, or any designated safe place before contacting us.
In some cases, tracking may not show movement immediately or may update in batches. This does not necessarily indicate an issue with your delivery.
If your tracking shows as delivered but you have not received your parcel, please check with neighbours, building management, or any designated safe place before contacting us.
In some cases, orders containing multiple items may be shipped in more than one parcel. If this happens, you will receive separate tracking details for each shipment.
If part of your order arrives before the rest, please allow additional time for the remaining items to arrive before contacting us.
If part of your order arrives before the rest, please allow additional time for the remaining items to arrive before contacting us.