We accept returns and exchanges within 14 days of UK delivery and within 30 days for international delivery, provided the item is unworn, unwashed, in its original condition, and has all original tags attached. We reserve the right to refuse returns/exchanges that do not meet these conditions.

To protect the garment, our swing tags are fed through buttonholes, zip pulls or internal label loops, rather than directly attached to the fabric. This avoids damage when removed, but still allows us to identify whether a tag has been removed or a garment has been worn. We reserve the right to reject returns if there is evidence that a tag has been tampered with or removed, or that the item has been worn.

To start your return, visit our Returns Portal (https://our-returns.dpd.co.uk/MARAME_RETURNS) or accessed via your account under ‘My Orders’. You’ll be asked to select the item(s) you wish to return or exchange and the reason, all exchanges are free, however for returns a £3 processing fee will deducted from your refund. Once your return/exchange is confirmed, you’ll be issued a pre-paid return label and instructions. We apply the return fee to encourage thoughtful purchasing and to help reduce the environmental impact of unnecessary returns. If you are returning multiple items from one order, please include them in a single parcel using the same return label.

We do not accept returns on the following:

• Items marked as final sale or non-returnable at the time of purchase

• Items returned outside of the 14-day window

• Items that have been worn, washed, or are missing original tags

• Underwear or swimwear, for hygiene reasons

Returns received in unsuitable condition may be rejected and returned to you at your own cost.

International customers are welcome to return items at their own cost using a tracked and insured postal service. Please clearly mark your parcel as “Returned Goods” to avoid customs charges. Marame is not responsible for any duties, taxes, or handling fees incurred on returned items. We strongly recommend keeping proof of postage and tracking details. We are not liable for returned items lost in transit.

We only offer exchanges for the same item in a different size, or for faulty or incorrect items. If your size is in stock, you’ll be able to request an exchange through our Returns Portal. If the item is no longer available in your desired size, we recommend completing the return and placing a new order. We do not offer exchanges for different colours, styles, or products. Exchanges are free of charge, whilst returns incur a £3 processing fee.

Once your return has been received and inspected, we’ll process your refund within 5–7 working days to your original payment method. You’ll receive a confirmation email once your refund has been issued. Refunds may take a few additional days to appear depending on your bank or payment provider. Please note that original shipping fees (if applicable) are non-refundable.

If you receive an item that is faulty or not what you ordered, please contact us at help@marame.com within 48 hours of delivery. Be sure to include your order number and clear photos of the issue. We’ll resolve the matter as quickly as possible and cover return shipping in these cases. You will not be charged a return fee for confirmed faults or incorrect orders.

By initiating a return or exchange, you agree to the conditions outlined here and in our full Terms & Conditions. Returned items remain your responsibility until they reach us — please ensure they are securely packaged. We reserve the right to reject returns that fall outside the policy window or do not meet our conditions.