Returns & Exchanges Policy
Last Updated: 8th December 2025
To be accepted, items must be:
• Submitted via our returns portal within 30 days of fulfillment
• Received by us within 7 days of submission
• Unworn, unwashed, unaltered, and in original condition, free from makeup, odours, deodorant marks, or damage
• Returned with all original tags attached
Items that fail inspection will not be eligible for a refund or exchange.
• Submitted via our returns portal within 30 days of fulfillment
• Received by us within 7 days of submission
• Unworn, unwashed, unaltered, and in original condition, free from makeup, odours, deodorant marks, or damage
• Returned with all original tags attached
Items that fail inspection will not be eligible for a refund or exchange.
If you choose, or are issued, store credit (for example, when an exchange item is unavailable or you prefer credit over a refund), the following applies:
• Store credit is applied to your customer account and can be used at checkout for any future purchase on the MARAME store, either online or via our Shopify-powered checkout.
• Store credit is valid for 12 months from the date it is issued. After this period, any unused balance will expire and cannot be redeemed.
• Store credit cannot be transferred and is valid for use only at MARAME.
• If you use part of your store credit during checkout and a balance remains, the remaining balance will continue to be available and will still expire 12 months from the original issue date.
We encourage you to use your store credit within the 12-month period to avoid losing any unused balance.
• Store credit is applied to your customer account and can be used at checkout for any future purchase on the MARAME store, either online or via our Shopify-powered checkout.
• Store credit is valid for 12 months from the date it is issued. After this period, any unused balance will expire and cannot be redeemed.
• Store credit cannot be transferred and is valid for use only at MARAME.
• If you use part of your store credit during checkout and a balance remains, the remaining balance will continue to be available and will still expire 12 months from the original issue date.
We encourage you to use your store credit within the 12-month period to avoid losing any unused balance.
Exchanges
We offer free exchanges for different sizes & colours, but you can also choose to change your product for a different product entirely.
Exchanges are only processed once your return has been received and approved at our warehouse. Unless you chose our Instant Exchange option, where we ship your new product before receiving your return. We just take an authorisation hold on your card until the original product is received in good order.
All exchanges are free of charge.
We offer free exchanges for different sizes & colours, but you can also choose to change your product for a different product entirely.
Exchanges are only processed once your return has been received and approved at our warehouse. Unless you chose our Instant Exchange option, where we ship your new product before receiving your return. We just take an authorisation hold on your card until the original product is received in good order.
All exchanges are free of charge.
Once your return is inspected and approved, we’ll process your refund to your original payment method.
Refunds are free of charge and you will be refunded the full amount you paid for the product you are returning.
What we refund:
✔ Full value of returned items
✘ Original shipping fees (for all orders, including international)
✘ Duties, taxes, or return postage for areas not covered by DPD
Please allow up to 10 working days for the refund to appear in your account.
Refunds are free of charge and you will be refunded the full amount you paid for the product you are returning.
What we refund:
✔ Full value of returned items
✘ Original shipping fees (for all orders, including international)
✘ Duties, taxes, or return postage for areas not covered by DPD
Please allow up to 10 working days for the refund to appear in your account.
All returns must be submitted through our
Returns Portal
.
This ensures your return is logged, tracked, and processed smoothly.
Once submitted, you’ll be able to choose between the following return options:
Paperless return (QR code)
Show your QR code at any Royal Mail or DPD drop-off location, no printer required, making returns fast and convenient.
Print-at-home label
Prefer to attach a label? Download and print your DPD return label at home.
Both options are completely free for supported regions.
Once submitted, you’ll be able to choose between the following return options:
Paperless return (QR code)
Show your QR code at any Royal Mail or DPD drop-off location, no printer required, making returns fast and convenient.
Print-at-home label
Prefer to attach a label? Download and print your DPD return label at home.
Both options are completely free for supported regions.
Supported areas
We currently offer free Royal Mail & DPD returns for orders placed in the following locations:
• Mainland UK
• Scotland
• Wales
Not supported by DPD
DPD does not currently support returns from the following locations:
• Northern Ireland
• Isle of Wight
• All international locations
If you are returning an item from one of these areas, you will need to send it back using your own courier. We do not charge any additional returns fees where return postage is your responsibility.
We currently offer free Royal Mail & DPD returns for orders placed in the following locations:
• Mainland UK
• Scotland
• Wales
Not supported by DPD
DPD does not currently support returns from the following locations:
• Northern Ireland
• Isle of Wight
• All international locations
If you are returning an item from one of these areas, you will need to send it back using your own courier. We do not charge any additional returns fees where return postage is your responsibility.
• You will be presented with your cost for return postage when submitting your return.
• We are not liable for lost or damaged parcels
• Original shipping fees are non-refundable
• We are not liable for lost or damaged parcels
• Original shipping fees are non-refundable
To protect the sustainability of our returns and exchange services, MARAME operates a quantitative Fair Use Policy.
Fair use threshold
If a customer returns more than 10 items within any rolling 6-month period, we reserve the right to take one or more of the following actions:
• Decline future returns
• Decline exchanges
• Decline fulfilling future orders
This policy is in place to ensure fairness for all customers and to prevent excessive or abusive return behaviour. Any action taken under this policy is at our discretion.
Fair use threshold
If a customer returns more than 10 items within any rolling 6-month period, we reserve the right to take one or more of the following actions:
• Decline future returns
• Decline exchanges
• Decline fulfilling future orders
This policy is in place to ensure fairness for all customers and to prevent excessive or abusive return behaviour. Any action taken under this policy is at our discretion.
