Frequently Asked Questions
Helpful answers, all in one place.
Simply browse our collection, select your size and preferred item(s), and add them to your cart. When you’re ready, head to checkout to complete your purchase securely.
We accept most major debit and credit cards aswell as American Express, PayPal, ShopPay, Klarna and Clearpay among others.
Standard Delivery starts from £2.95 and Next Day Delivery starts from £4.95.

UK orders over £200 qualify for free next-day delivery if placed before 2pm.
You can reach our customer service team Monday to Friday, 9am to 4pm. Queries outside these hours will be handled as soon as we return.
Orders placed before 2pm (Mon–Fri), excluding bank holidays, are shipped the same day.

Orders placed after 2pm are shipped the next working day.

Orders placed after 2pm on Friday or over the weekend are shipped the following Monday.
If your order hasn’t shipped yet, email us at help@marame.com as soon as possible. We’ll do our best to update the address.
If the order hasn’t yet been processed, we may be able to cancel or amend it. Please contact help@marame.com urgently.
Yes, we offer next day delivery on all orders if ordered before 2pm (Mon–Fri). T&Cs apply.
You can return items within 30 days of fulfillment. Items must be unworn, unwashed, and in original condition with all tags attached.

Returns from the UK are free of charge, international returns come with international shipping fees. We offer full refunds, exchanges and store credit options.
You can process your return by visiting our returns portal: https://returnsportal.shop/marame.
Yes, we offer exchanges for different sizes and colours, but you can also choose an entirely different item. We also offer instant exchanges, which means you can get your new product shipped to you before returning your original product. We just take an authorisation hold on your card until the original product is received in good order.
Email help@marame.com with your order number and a photo of the issue. We’ll take care of it quickly.
Please see sizing information on our product pages. Our pieces are designed for a tailored yet comfortable fit. If you're between sizes or prefer a relaxed look, consider sizing up.
We use UK sizing across our product range.
Yes, contact us at help@marame.com for personalised advice.
Care instructions are included on the label of each garment (scan the QR code). Following them will help preserve the quality and fit of your pieces.
Most items are machine washable, but we recommend checking the garment's care label before washing.
Our clothing is made in Portugal and our footwear is made in China. We only work with manufacturers who uphold high standards of quality, sustainability, and ethical labour practices.
Yes. We work with partners who prioritise ethical and sustainable practices throughout their supply chains.
While we don’t list specific factories, we can assure you that all our partners are selected for their ethical and sustainable credentials.