DELIVERY

All UK deliveries are handled by DPD or Royal Mail and include full tracking and delivery notifications.

Standard delivery – From £2.95
Delivered within 2–5 working days across all UK locations.

Next day delivery – From £4.95
Order by 2pm, Monday to Friday (excluding Bank Holidays), for delivery the next working day.

Free next day delivery (orders over £200)
Order by 2pm, Monday to Friday (excluding Bank Holidays), for delivery the next working day.

Delivery cut-off and processing times
Orders placed after 2pm will be processed the following working day.

Orders placed after 2pm on Fridays or over the weekend will be dispatched the following Monday.

Orders placed on Bank Holidays or Bank Holiday weekends will be processed on the next working day.

While we always do our best to meet these timeframes, all delivery times are estimates only.

Marame does not guarantee delivery by a specific date and accepts no liability for delays caused by courier services, weather conditions, incomplete or incorrect address details, customs, or other factors beyond our control.

Postcode exclusions
Next Day Delivery is not available to the following locations and postcodes. For these areas, delivery will take approximately 2–3 working days:

ZE*, TR21–TR25, PH15–PH50, PA20–PA40, KW0–KW17, KA27–KA28, IV*, IM*, EI*, HS1–HS9, GY9–GY10, FK17–FK21, AB31–AB56.

Orders placed before 2pm (Monday to Friday) are usually dispatched the same day.

Orders placed after 2pm or on Bank Holidays are dispatched the next working day.

Orders placed after 2pm on Fridays or during the weekend are dispatched the following Monday.

During busier periods, dispatch times may be slightly extended. Once your order has shipped, you will receive a tracking link to monitor its progress.

By placing an order, you acknowledge and agree that ownership of the goods transfers to you once the order is delivered to the address provided at checkout. It is your responsibility to ensure someone is available to receive the delivery.

If DPD is unable to deliver after multiple attempts and your parcel is returned to us, we may apply a charge for re-delivery.

Risk of loss or damage passes to you at the point of delivery. If your tracking shows that your order has been delivered but you have not received it, you must notify us within 72 hours.

We will support an investigation with the courier, however please note that outcomes are determined by the courier service.

Marame is not liable for consequential loss, inconvenience, or delays during courier investigations.

International shipping
MARAME. ships from the United Kingdom to most international destinations. Delivery options, costs and estimated timeframes are shown at checkout.

All international orders are shipped Delivered Duty Paid (DDP), meaning applicable customs duties and taxes are included at checkout. There should be no additional customs duties or import taxes to pay when your order arrives.

Free international shipping
FREE shipping is available on qualifying orders:

Europe & Ireland - €400+
United States - $500 USD+
Canada - $700 CAD+
Australia - $600 AUD+
New Zealand - $700 NZD+
UAE - 1,500 AED+
Singapore - $500 SGD+

Orders below these thresholds will be charged our applicable international shipping rate, shown at checkout.

Delivery & tracking
Estimated delivery times are provided at checkout and may occasionally be affected by customs processing, local courier delays or circumstances outside of our control. Tracking details will be provided once your order has been dispatched.

International returns
International returns are accepted within 14 days of delivery, provided items are unworn, unwashed, in their original condition and have all original tags attached.

Original delivery charges are non-refundable and return shipping costs are the customer's responsibility. We recommend using a tracked return service.

Currency
Where available, prices are displayed in your local currency. Otherwise, prices will be shown in GBP (£).

Destination exclusions
Some countries and territories are excluded from international delivery. Available shipping options for your destination will be confirmed at checkout.

If you receive a faulty or incorrect item, please contact us within 48 hours of delivery, including details of the issue and supporting images where possible.

We will assess the issue and, where appropriate, offer a repair, replacement, or refund in accordance with your statutory rights.

We take great care to ensure all orders are packed to a high standard before leaving our warehouse. However, on rare occasions, items may be damaged or go missing during transit.

If your order arrives damaged, incomplete, or with items missing, please contact us within 48 hours of delivery at help@marame.com, including your order number and clear photographs of the packaging and affected item(s).

Once reviewed, we will advise on the next steps, which may include a replacement, exchange, or refund, depending on the nature of the issue and stock availability.

Please note that we are unable to accept responsibility for damage reported outside of this timeframe or where supporting evidence is not provided, as this limits our ability to raise a claim with the courier.

Please ensure that all delivery details are correct at checkout. Once an order has been placed, we are unable to guarantee that address changes can be made before dispatch.

Marame cannot accept responsibility for delays, failed deliveries, or parcels returned to sender due to incorrect or incomplete address information provided at checkout.

If a parcel is returned to us as undeliverable, we will contact you to arrange redelivery. Additional delivery charges may apply.

Once your order has been dispatched, you will receive a confirmation email containing your tracking details. Please allow up to 24 hours for tracking information to update after dispatch.

In some cases, tracking may not show movement immediately or may update in batches. This does not necessarily indicate an issue with your delivery.

If your tracking shows as delivered but you have not received your parcel, please check with neighbours, building management, or any designated safe place before contacting us.

In some cases, orders containing multiple items may be shipped in more than one parcel. If this happens, you will receive separate tracking details for each shipment.

If part of your order arrives before the rest, please allow additional time for the remaining items to arrive before contacting us.